Employer Privacy Policy

WE AT VIDERA VALUE YOUR PRIVACY. WE ARE COMMITTED TO KEEPING YOUR PERSONAL DATA CONFIDENTIAL. WE USE THE DATA WE COLLECT TO HELP IMPROVE THE HEALTH OF OUR USERS BY WAY OF A MOBILE APPLICATION (THE "APP") THAT IS AVAILABLE TO EMPLOYERS AND THEIR EMPLOYEES.

THIS PRIVACY POLICY APPLIES TO PERSONAL DATA (AS DEFINED BELOW) THAT IS COLLECTED, USED AND TRANSMITTED THROUGH OUR APP. WE ARE COMMITTED TO TRANSPARENCY ABOUT HOW WE COLLECT AND USE YOUR DATA IN CONNECTION WITH YOUR INTERACTIONS WITH OUR COMPANY.

THE PERSONAL DATA WE COLLECT AND TRANSMIT MAY INCLUDE HEALTH DATA (RELATED TO YOUR PHYSICAL OR MENTAL HEALTH), AND WE TAKE STEPS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS INCLUDING THE GENERAL DATA PROTECTION REGULATION (GDPR) AND THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA). FOR MORE INFORMATION ABOUT HOW WE HANDLE HEALTH DATA, PLEASE CONTACT privacy@viderahealth.com.

Please read the following carefully. This Privacy Policy describes the types of personal data we collect, how we use that data, and the rights you have regarding your personal data. The entity responsible for managing your personal data is:

Videra, Inc.
898 N 1200 W Ste. 201
Orem, UT 84057
United States

BY SUBMITTING YOUR PERSONAL DATA TO US, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND THAT YOU HAVE AUTHORIZED US TO COLLECT, USE, AND TRANSMIT YOUR PERSONAL DATA IN ACCORDANCE WITH THE PRACTICES DESCRIBED HEREIN.

PLEASE NOTE THAT WE OCCASIONALLY UPDATE THIS PRIVACY POLICY. ANY CHANGES WILL BE POSTED ON OUR WEBSITE AND THROUGH THE APP, AND YOUR CONTINUED USE OF THE APP FOLLOWING THE POSTING OF REVISED PRIVACY POLICY TERMS MEANS THAT YOU ACCEPT AND AGREE TO THE CHANGES. IT IS YOUR RESPONSIBILITY TO REVIEW THIS PRIVACY POLICY PERIODICALLY SO THAT YOU ARE AWARE OF ANY REVISIONS.

Capitalized Terms. Any capitalized terms used but not defined in this Privacy Policy shall have the meanings assigned to them in the Videra Health, Inc. Terms of Use (available at /emp-terms-of-use).

We value your feedback. If you have any questions or comments about this Privacy Policy, please contact us at support@viderahealth.com.

Responsible Entity/Controller

Videra Health, Inc. ("Videra," "we," or "us") is the responsible entity and data controller for your personal data. You can contact us at:

• General inquiries: support@viderahealth.com
• Privacy Officer (HIPAA/Health Data): privacy@viderahealth.com

Links to Other Sites

The App may contain links to third-party websites and services that are not operated by Videra. This Privacy Policy does not apply to third-party websites and services, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party sites before providing your personal data.

What Personal Data do we collect?

We collect various types of personal data through your use of the App, including:

Demographic Data

Information such as your name, date of birth, gender, address, phone number, email address, and employment information.

Support Data

Information you provide when contacting customer support, including questions, feedback, and communication records.

Device/Telephone/ISP Data

Technical information about your device, including device identifiers, IP address, mobile network information, operating system type and version, browser type, and App usage patterns.

Health Data

Information related to your physical or mental health, including symptom reports, treatment information, medical history, health assessments, and other health-related data you provide through the App.

How will We use Your Personal Data?

We use your personal data for the following purposes:

• Fulfill our contractual obligations and obligations to your employer
• Communicate with you about the App, your account, and updates
• Store and track your health data and progress through the App
• Respond to legal requests, subpoenas, and government inquiries
• Protect our rights, property, safety, and that of our users and the public
• Provide technical support and troubleshoot issues
• Enforce compliance with our Terms of Use and other agreements
• Manage and improve our operations and the App
• Process payments and billing information
• Evaluate service quality and identify usage trends
• Keep our App safe and secure from unauthorized access
• Send you information about products, services, and new features
• Pursue available legal remedies for breaches of this Privacy Policy or Terms of Use
• Provide your employer with aggregate health data and program usage information
• Aggregate and anonymize data for research, analytics, and business purposes

Note: You may opt out of promotional communications, but you cannot opt out of service-related communications necessary to maintain your account and use of the App.

Where is your Personal Data processed?

Your personal data is processed and stored on servers located in the United States. Even if you access the App from outside the United States, your data may be transferred to, stored in, and processed in the United States, where data protection laws may differ from your country of residence.

Will we share your Personal Data with anyone else?

Yes, with third parties that help us power our App

Business Partners. We share personal data with third-party service providers who assist us in operating the App, processing payments, hosting data, performing analytics, providing customer support, and delivering other services necessary to provide the App to you.

Yes, with third parties that help us power the chatbot functions

AI Engine. We share personal data with third-party AI and machine learning providers who assist us in powering chatbot functionality and other intelligent features within the App. These providers may process your health data and other personal information to provide these services.

Yes, with third parties and the government when legal issues arise

We may disclose your personal data to third parties and government authorities when required by law, legal process, regulation, or government request, or when necessary to protect the rights, property, safety, and security of Videra, our users, or the public.

Yes, with third parties that provide advisory services

We may share personal data with legal advisors, auditors, accountants, and other professional service providers who assist us in operating our business and complying with applicable laws and regulations.

Yes, with third parties in the event of a reorganization, merger, sale, or other business transaction

In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your personal data may be transferred as part of that transaction. We will provide notice to you of any such change in ownership or control of your personal data.

Anonymized Data

We may rent, sell, or otherwise make available aggregated, anonymized, and de-identified data that cannot reasonably be used to identify you. This data may be used for research purposes, shared with academic journals, or used to develop new products and services. This practice does not violate your privacy rights as the data cannot identify you.

How long do we retain Personal Data?

We retain your personal data for as long as your account is maintained and active. After account termination, we may retain certain personal data for up to seven (7) years as required by applicable law, regulation, or for legitimate business purposes such as audit trails and dispute resolution.

What is your Cookie Policy?

We use cookies and similar tracking technologies to enhance your experience with the App, analyze usage patterns, and remember your preferences. Cookies are small text files stored on your device that help us recognize you and track your interactions with the App.

Types of Cookies

Essential Cookies. These cookies are necessary for the App to function properly and cannot be disabled. They are used for authentication, security, and maintaining your session.

Analytics Cookies. These cookies help us understand how users interact with the App, track usage patterns, and identify areas for improvement. We use these cookies to gather information about how the App is used.

Cookie Table - Essential Cookies

Cookie Name	Provider	Duration	Purpose
ring-session	Videra	30 minutes	User authentication and session management

Cookie Table - Analytics Cookies

Cookie Name	Provider	Duration	Purpose
AMP_*	Amplitude	1 year	Usage analytics and user behavior tracking
sentry-sc	Sentry	2 years	Error tracking and application monitoring
_ga*	Google Analytics	2 years	Usage analytics and website traffic analysis

How can You Opt Out

Most web browsers allow you to control cookies through their settings. You can choose to reject cookies or receive a notification when a cookie is being sent. Please note that disabling essential cookies may impair the functionality of the App. For analytics cookies, you may opt out through the browser settings of your device or by contacting us at support@viderahealth.com.

How do we protect your Personal Data?

We implement comprehensive technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption, secure data transmission protocols, access controls, and regular security assessments.

Safeguards

We use industry-standard security measures to protect your personal data, including encryption of data in transit and at rest, secure authentication mechanisms, regular security audits, and employee training on data protection practices.

HOWEVER, NO SECURITY SYSTEM IS COMPLETELY SECURE. WHILE WE IMPLEMENT REASONABLE SAFEGUARDS TO PROTECT YOUR PERSONAL DATA, WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR INFORMATION. ANY TRANSMISSION OF PERSONAL DATA IS AT YOUR OWN RISK, AND YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR LOGIN CREDENTIALS.

How can you protect your Personal Data?

You play an important role in protecting your personal data. Never send confidential or sensitive information (such as passwords, Social Security numbers, or financial information) through unsecured email or insecure communication channels. You are responsible for maintaining the confidentiality of your user credentials and are liable for all activities that occur under your account. If you suspect unauthorized access to your account, contact us immediately at support@viderahealth.com.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to opt out of receiving communications: Unsubscribe from promotional communications
• Right to restrict processing: Request that we limit how we use your personal data
• Right to object: Object to certain processing activities, including direct marketing
• Right to data portability: Request your personal data in a portable format to transfer to another provider
• Right to receive in structured format: Request your data in a machine-readable format
• Right to lodge a complaint: File a complaint with your local data protection authority
• Right to rectification: Request correction of inaccurate personal data
• Right to protection from automated decision-making: Object to decisions made solely by automated means
• Right to withdraw consent: Withdraw consent to processing at any time

How do you update, correct, or delete Personal Data?

You can update, correct, or request deletion of your personal data by contacting your healthcare provider through the App or by contacting us directly at support@viderahealth.com. We will respond to your request within thirty (30) days. Please note that some data may be required to maintain your account and use of the App, and deletion may not be possible in all circumstances.

Can You OPT-OUT of receiving communications?

We will not share your personal data with third parties for their direct marketing purposes without your consent. You may opt out of promotional communications by following the unsubscribe instructions in any promotional message or by contacting us at support@viderahealth.com. Please note that even if you opt out of promotional communications, we will continue to send you service-related communications necessary to maintain your account and use of the App.

Information submission by minors

The App is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal data from minors without the express consent and participation of a parent or legal guardian. If we become aware that personal data has been collected from a minor without proper parental consent, we will take steps to delete such data and terminate the minor's account.

California Residents

If you are a resident of California, you may request, once per year and free of charge, a list of the categories of personal data that we disclosed to third parties during the preceding calendar year for their direct marketing purposes. Submit requests by emailing support@viderahealth.com with "California Privacy Rights" in the subject line. We will respond to your request within thirty (30) days.

Contact Us