Terms of Use
Effective Date: October 2019 | Last Updated: December 2025
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS OF USE (the “Terms”) BEFORE USING VIDERA. BY DOWNLOADING AND/OR USING THE APPLICATION, YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS, DO NOT DOWNLOAD OR USE THE APPLICATION.
Any information that Videra Health, Inc. collects through Your use of the App is subject to the Videra Health, Inc. Privacy Policy (/privacy-policy), which is part of these Terms
By continuing to use the Website and/or Application, You agree as follows:
- You are at least 18 years old or have been legally emancipated; or you are a Parent/Guardian agreeing on behalf of a minor;
- You understand and intend that this Agreement is a legally binding agreement and the equivalent of a signed, written contract;
- You will use the Website and/or Application in a manner consistent with applicable laws and regulations and these Terms of Use, as they may be amended by Videra Health, Inc. from time to time; and
- You understand, accept, and have received these Terms of Use, and acknowledge and demonstrate that You can access these Terms of Use at will.
Terms of use
Effective: Oct 1 2019 Last Updated: November 2023 These Terms of Use (“Terms of Use” or “Terms”) are a legal contract between you (You/Your” or “User”) and Videra Health, Inc. (“Us” or “We” or “Videra”), creators of the Videra Health application (the “Application”), and govern Your use of the Application, the Videra website (the “Website”), and all of the text, data, information, graphics, software, photographs, functionality, and more (all of which We refer to as the “App”). These Terms apply to individuals accessing the App. By accepting these Terms of Use and using the App, you acknowledge that you have read, understand, and agree to these Terms and Our Privacy Policy (/privacy-policy). Any capitalized terms not defined in these Terms are defined in the Privacy Policy.What is the App?
Section 1
The App is intended to provide a convenient platform for (1) patients to use to track their treatments and symptoms in real time and communicate that information to their healthcare provider(s), and (2) providers to use to proactively track and analyze their patients’ symptoms (such as mental state and vital signs), treatment adherence, and outcomes, and (3) general users to complete a mental health screening. To increase user engagement and help patients track their treatments and symptoms in a more intuitive and user-friendly manner, the App utilizes a chatbot powered by artificial intelligence (“AI”) in accordance with our Privacy Policy to allow patient users to discuss and report their symptoms in a more natural way. The App is not intended for use by healthcare providers or patients for continuous patient monitoring in such a way that would allow immediate clinical action in an emergency situation. You may access and use the App only in accordance with these Terms, and You agree to comply with all applicable laws, rules, and regulations, including any other policies incorporated into these Terms, such as Our Privacy Policy (/privacy-policy).What does Videra NOT provide?
Section 2
We do NOT provide medical advice
THE APP CANNOT AND IS NOT DESIGNED, INTENDED, OR APPROPRIATE TO REPLACE THE RELATIONSHIP BETWEEN HEALTH CARE PROFESSIONALS AND PATIENTS OR TO ADDRESS SERIOUS, EMERGENT, OR LIFE THREATENING MEDICAL CONDITIONS AND SHOULD NOT BE USED IN THOSE CIRCUMSTANCES. PATIENTS: If at any time You are concerned about Your care or treatment, or You believe or suspect or someone else advises You that You have a serious or life-threatening condition, call 9-1-1 in areas where that service is available, or go to the nearest emergency room. Any medical advice provided by a provider and/or clinician using information from the App is based on the personal health data You provide. If You do not provide complete and accurate personal health information, the medical advice You receive may not be accurate or appropriate. Questions and information collected through the App are designed for informational and/or research purposes and to identify potential patterns in symptomologies and treatments; the App and/or any data derived from the App are in no way intended to replace the independent clinical judgment of a qualified healthcare professional. FURTHER, A PROVIDER’S OR RESEARCHER’S USE OF OUR APPLICATION IS NOT AN ENDORSEMENT OR RECOMMENDATION OF SUCH PROVIDER OR RESEARCHER BY US. THE MEDICAL ADVICE PROVIDED TO YOU BY YOUR HEALTHCARE PROVIDER OR ANY OTHER PROFESSIONAL IS NOT UNDER OUR CONTROL, NOR DO WE PROVIDE IT TO YOU OR USE IT. We do not confirm the credentials of any healthcare professional using the App. We do not validate that any such persons are in good standing with their respective licensure board(s) or that they are using the App in accordance with laws applicable to the practice of medicine. It is YOUR responsibility to separately confirm that a healthcare provider is in good standing with his or her respective licensing board(s) and to exercise whatever other due diligence You feel appropriate in selecting and maintaining Your choice of healthcare professionals. General information available through the App about medical conditions, symptomology, available drugs, treatment options, or other general information such as educational articles and videos is provided for general educational purposes only. Never disregard, avoid, or delay in obtaining medical advice from a physician or other qualified healthcare professional because of something contained in the App. If You have or suspect that You have an urgent medical problem or condition, please contact a qualified healthcare professional immediately.We are NOT an insurance billing company
While we provide a convenient platform for healthcare providers to track information that may allow them to provide certain services that may or may not be reimbursable by federal or state health insurance payers, we are not billing experts and the any information provided to you with respect to billing is for informational purposes only and should not be relied upon or construed to guarantee reimbursement of any services.Who is eligible to use the App?
Section 3
The App offers a mental health screening tool to all general users. To complete the mental health screening, You must provide Your name and date of birth to confirm that You are at least 18 years old or you are a Parent/Guardian agreeing on behalf of a minor. If You want to receive a copy of your mental health screening results, You may provide an email address where Your results can be sent. For all other uses of the App, you must register to create an account (“User Account”) and become a “Registered User” to use the App. To register, You must create a username and password and provide Your name, Your email address or phone number, and other information specified in the registration form (“Registration Data”). You may change or correct information from Your account by contacting your provider or Videra at support@viderahealth.com. You agree not to register for a User Account on behalf of an individual other than Yourself unless You are legally authorized to bind such person to these Terms. By registering another person, You hereby represent that You are authorized to do so. By registering for an account and using the App, You represent and warrant:- That you are at least 18 years old or you are a Parent/Guardian agreeing on behalf of a minor and are otherwise legally qualified to enter into and form contracts under applicable law;
- Your registration data is true, accurate, current, and complete;
- You will update Your registration data as needed to maintain its accuracy;
- You are authorized to create an account (either for Yourself or another person);
- By using the App, You represent and warrant that You have legal authority to share Your health data and other Personal Data (as that term is defined in the Privacy Policy) with Us. Our use of the information You provide to Us via the App is subject to the Privacy Policy (/privacy-policy) in effect at the time we use it; and
- You are not located in a country that is subject to a U.S. Government embargo or that is designated by the U.S. Government as a “terrorist supporting’ country, and You are not listed on any U.S. Government list of prohibited or restricted parties.
How will Videra tell me if they change the Terms
Section 4
With the exception of the Arbitration Agreement included at the end of these Terms, Videra reserves the right to change or modify these Terms at any time without prior notice to You. If we materially change or modify these Terms, we will let You know by (1) posting a new version to the App; and/or (2) posting a change notice on our Website and/or Application. If You continue to use the App after we have let You know that we have made changes, You agree to be bound by the modified Terms. If You do not accept the changes, You should immediately stop using the App and delete all files associated with the App on Your computer and/or mobile device.Who owns the App?
Section 5
Videra owns the App and all materials You access through the App or Website. Subject to Your compliance with these Terms, Videra grants You a non-exclusive, non-sublicensable, revocable, non-transferable license to use the App through the Website or by downloading and installing the Application. THE APP IS FOR YOUR PERSONAL AND NON-COMMERCIAL USE ONLY. You may not use the App for any other purpose than what is allowed under these Terms without Videra’s express written permission. You may not use Videra’s name, trademarks, service marks, or logos, or those of third parties appearing on the App in any advertising or publicity or to otherwise indicate Videra’s or such third party’s sponsorship or affiliation with any product or service without express written permission from Videra or such third party. You own Your Personal Data and any other content You post on or through the App. If you are entering someone else’s information into the App, you represent and warrant that you have permission to do so. For us to provide You with the App, You grant to Videra a perpetual, non-exclusive, fully paid and royalty-free, transferable, sublicensable, worldwide license to use Your content for the purpose of providing the App, subject to the restrictions in the Privacy Policy (/privacy-policy). You also agree to allow Videra to de-identify and anonymize Your content, including without limitation, Your personal health information in accordance with Our Privacy Policy(/privacy-policy), and to use or disclose such de-identified information for any purpose.App Store & Google Play
If you downloaded the Applications from the Apple App Store or Google Play (the “App Provider”), by agreeing to this Agreement, you acknowledge that you understand and agree to the following:- this Agreement is only between You and Videra, and not between You and the App Provider, and only Videra is responsible for the Applications (not the App Provider);
- the App Provider has no obligation to furnish any maintenance or support services with respect to the Applications;
- in the event of any failure of the Applications to conform to any applicable warranty, (i) you may notify the App Provider and the App Provider will refund the purchase price for the Applications to you (if applicable), (ii) to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever with respect to the Applications, and (iii) any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility;
- the App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the Applications or your possession and use of the Applications, including, but not limited to: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation;
- in the event of any third party claim that the Applications or your possession and use of the Applications infringes that third party’s intellectual property rights, the App Provider will not be responsible for the investigation, defense, settlement or discharge of any such intellectual property infringement claim; and
- the App Provider, and its subsidiaries, are third party beneficiaries of this Agreement as it relates to your license of the Applications. This means that, upon your acceptance of this Agreement, the App Provider will have the right (and will be deemed to have accepted the right) to enforce this Agreement as related to your license of the Applications against you.
What I am not allowed to do with the App?
Section 6
Videra imposes certain restrictions on Your use of the App. While using the App, You shall not:- provide false, misleading or inaccurate information to Videra or any other user; impersonate, or otherwise misrepresent affiliation, connection or association with any person or entity;
- use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest or otherwise collect information from the Website for any use, including without limitation use on third-party websites;
- access content or data not intended for You, or log onto a server or account that You are not authorized to access;
- violate any applicable law or regulation;
- attempt to probe, scan, or test the vulnerability of the App, the Website, or any associated system or network, or breach security or authentication measures without proper authorization;
- interfere or attempt to interfere with the use of the Website, the App or the App by any other user, host or network, including, without limitation by means of submitting a virus, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”;
- forge any TCP/IP packet header or any part of the header information in any e-mail or in any uploading or posting to, or transmission, display, performance or distribution by means of, the App;
- post or transmit any unsolicited advertising, promotional materials, “junk mail”, “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation;
- avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Videra, You, or any other third party (including another user) to protect the App;
- attempt to modify, reverse-engineer, decompile, disassemble or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Videra in providing the Website or App. Any violation of this section may subject You to civil and/or criminal liability; or
- encourage or enable any other individual to do any of the above.