Security & Compliance
Enterprise-Grade Security for Behavioral Health
Protecting patient data isn't just a requirement—it's foundational to everything we build. Videra maintains the highest standards of security, privacy, and regulatory compliance.
Certifications & Registrations
Independently verified compliance with healthcare industry standards.
HIPAA Compliant
Full compliance with the Health Insurance Portability and Accountability Act, ensuring protected health information (PHI) is handled according to federal standards.
SOC 2 Type II Certified
Independent verification of our security controls, availability, processing integrity, confidentiality, and privacy practices.
FDA Registered
Registered as a medical device with the U.S. Food and Drug Administration, meeting regulatory requirements for healthcare software.
How We Protect Your Data
Multiple layers of security ensure patient information remains private and secure.
End-to-End Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Patient data never travels unprotected.
Zero-Trust Architecture
Every access request is verified regardless of source. Multi-factor authentication and role-based access control protect all systems.
U.S.-Based Infrastructure
All patient data is processed and stored exclusively in SOC 2 certified data centers located within the United States.
Data Minimization
We collect only the data necessary for clinical purposes. Patients can request data deletion at any time.
Continuous Monitoring
24/7 security monitoring, intrusion detection, and automated threat response protect against emerging vulnerabilities.
Regular Audits
Annual third-party penetration testing and security audits ensure our controls remain effective against evolving threats.
HIPAA Compliance
Built for Healthcare from Day One
Videra was designed specifically for behavioral health, with HIPAA compliance embedded into every layer of our architecture. We implement all required administrative, physical, and technical safeguards.
Business Associate Agreements
We execute BAAs with all covered entities, clearly defining our responsibilities for protecting PHI.
Incident Response
Documented incident response procedures ensure rapid detection, containment, and notification in the unlikely event of a security incident.
Employee Training
All team members complete annual HIPAA training and security awareness programs. Background checks are mandatory.
Audit Logging
Comprehensive audit trails track all access to patient data, supporting compliance investigations and reporting.
Request Documentation
Healthcare organizations evaluating Videra can request copies of our security documentation, including SOC 2 reports, penetration test summaries, and compliance attestations.
- SOC 2 Type II Report
- HIPAA Compliance Documentation
- Penetration Test Summary
- Business Associate Agreement Template
Security FAQs
Common questions about our security and compliance practices.
Where is patient data stored?
All patient data is stored in SOC 2 certified data centers located within the United States. We do not transfer or process data outside U.S. jurisdiction.
How do you handle data breaches?
We maintain a comprehensive incident response plan that includes immediate containment, investigation, notification procedures compliant with HIPAA Breach Notification Rule, and remediation measures.
Can patients request their data be deleted?
Yes. Patients can request data deletion by contacting support@viderahealth.com. We process deletion requests within 5-7 business days, subject to legal retention requirements.
Do you share data with third parties?
We never sell patient data. Data is shared only with the healthcare providers who enrolled patients in Videra programs, and with subprocessors necessary to deliver our services (all bound by BAAs).
Responsible AI
AI You Can Trust
Our AI provides decision support—never replacing clinical judgment. All models are validated through peer-reviewed research and designed with transparency, fairness, and patient safety as core principles.
Questions About Security?
Our security team is available to discuss compliance requirements, complete vendor security questionnaires, or provide additional documentation.