Patient Acquisition Savings and Revenue Opportunities Through Automated Follow-Ups

Post-discharge patient engagement is one of the most critical—and most often neglected—opportunities in behavioral health. Many patients slip through the cracks after treatment, leading to readmissions, emergency visits, and lost revenue. This organization recognized that manual follow-up was impossible at scale across their network of 120+ facilities serving 14,000+ patients.

By implementing an AI-powered patient engagement platform, they automated intelligent post-discharge outreach with personalized check-ins delivered via SMS, email, and voice. The system identified high-risk patients who were likely to be readmitted, enabling care coordinators to intervene proactively. Over 12 months, the platform completed over 7,000 automated touchpoints across 16 different check-in moments, reaching patients exactly when they needed support most.

The results were transformative. The system identified 117 patients who would have otherwise returned to treatment, saving $585,000 in acquisition costs to bring them back into care. Additionally, the organization discovered $3.25M in untapped revenue from patients who had successfully transitioned to outpatient care but weren't fully engaged. By reconnecting with these patients and facilitating appropriate referrals, the organization unlocked significant new revenue opportunities while improving patient outcomes.